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Website accessibility

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure websites are designed and written in a way that makes them accessible to everyone. This means that:

  • We only use strong colour contrasts
  • Headings are used correctly to make them readable through screen readers
  • Links do what they say. We don't use ‘click here’
  • Tables are laid out in a tabular format with headings
  • We use style sheets to determine the presentation of our website - this assists those using screen reading devices
  • Where we use images, we use alternative text so that those people who cannot see the image can read the text. This alternative text can be read by screen reading devices

Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.

You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card

Range of browsers and operating systems we support

Online banking is available to both PC and Apple Mac users with modern internet-enabled machines.

Supported browsers:

  • Internet Explorer 11
  • Chrome (latest version)
  • Safari (9 and above)
  • Firefox (latest version)

Supported operating systems:

  • Windows 7, 8 and 10
  • Mac OS X 10.9 and above

Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors. We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes. The details are correct as of 22 October 2018.

Browser updates are available from Microsoft, Firefox, Safari and Google.

Pop-up settings:

When you are logged onto Online Banking, a "Time out message" will appear before you are due to timeout. This is to warn you that your Online Banking session will end within 60 seconds unless you select 'Yes'.

Please note that this warning message will not appear if pop-ups are blocked. To ensure you receive this warning, please amend your browser settings.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.