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How to complain
- To include your name, address, postcode, email address and your preferred contact number
- Also provide as much information about your complaint as possible to ensure a quicker response time.
- Please also let us know when and how is best to get in touch, and we will do our best to meet this.
Visit a branch
You can find your nearest branch here.
Speak to one of our dedicated members of staff face to face. 90% of complaints made at a branch are fully resolved there and then.
Write to us
Send your letter to:
Customer Care Team, HSBC Bank Plc, PO Box 6125, Coventry, CV3 9GW.