Top of main content

Complaints and Feedback

Share your concerns and find an answer

We’ll do all we can to help and put things right if something has gone wrong.

Our common help topics may be able to help solve your complaint. Alternatively, you might find what you’re after on our Help and Support page.

PPI COMPLAINTS

If you have a complaint or concern about PPI, please click here

How to complain

Remember
  • To include your name, address, postcode, email address and your preferred contact number
  • Also provide as much information about your complaint as possible to ensure a quicker response time.
  • Please also let us know when and how is best to get in touch, and we will do our best to meet this.

Visit a branch

You can find your nearest branch here.

Speak to one of our dedicated members of staff face to face. 90% of complaints made at a branch are fully resolved there and then.

Give us a call

Personal Banking customers:

03457 404404 (+44 1226 261010)

Premier Banking customers:

03457 707070 (+44 1226 260260)

Business Banking customers:

03457 606060 (+44 1226 260878)

Non-HSBC customers please call: 

03456 040626 (+44 1226 261010)

Go online

Email us at customer.care.team@hsbc.com

Alternatively, you can complete our online complaint form. A member of our dedicated team will then be in contact with you shortly.

Write to us

Send your letter to: 

Customer Care Team, HSBC Bank Plc, PO Box 6125, Coventry, CV3 9GW.

What happens next?

We're here to help you. Find the answers and while you're at it, tell us how we could do better.