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Claim information for existing customers

Find out how to make a Home Insurance claim

If the worst happens, we’ll do everything we can to help and to make the claims process easy for you. Before you make a claim, make sure you have:

  • Your insurance policy number

  • Receipts, quotes or invoices
  • An estimate of the size of the affected area
  • Photos of damaged or lost property (if you have any)

 

HSBC Home Insurance is provided by Aviva Insurance Limited.

Make a claim online

When you make a claim between 08:00 - 18:00 Monday to Friday, we’ll aim to come back to you within 2 hours to progress it.

Make a claim over the phone

If there's been an emergency or if you’d like to make a claim over the phone, call us so we can help you as soon as possible. Lines are open 24/7.

0345 300 5899*

  • Examples of emergency situations:
  • Your home is unsecure due to damaged locks, doors or windows
  • There's standing water in your home as a result of flooding
  • There's ongoing dripping or leaking water
  • Your home is uninhabitable
  • There's any risk of injury to you or anyone else from hazards like falling masonry or electrocution

*In the interests of security for all parties, telephone calls may be monitored and/or recorded. 

Make a legal claim

0800 051 1715

Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded. 

Access Home Emergency Services

0345 300 0959

Lines open 24 hours a day, 7 days a week.
In the interests of security for all parties, telephone calls may be monitored and/or recorded. 

 

Your cancellation rights

You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is later.

If you would like to cancel your Home Insurance policy, please call us:

0345 300 5898

Lines open 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded.

 

More information about HSBC Home Insurance

Couple browsing on tablet in the kitchen
 

Learn more about what's covered in your policy.

Couple filing paperwork at home
 

Access PDF versions of important insurance documents.

Happy woman using mobile
 

Find all contact numbers and access helpful articles and tips.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.